Maintains knowledge of credit procedures and encourages the use of credit when appropriate.Įncourages guest visitation through written correspondence and telemarketing.Īssists in resolving guest opportunities and/or conflicts, in fair and equitable manners.Īnalyzes and coordinates in-house invitation lists with Manager.Įnthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.Įxhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.ĭevelops and maintains technical skills to maximize use of patron data systems.Įstablishes a direct line of communication with all service departments for the purpose of caring for high value players. Maintains knowledge of casino marketing and player development promotions and encourages guest participation. Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. Greets guests actively engaged in gaming and assists team members in player identification.
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